Check every system change against an approved ticket
Many banks reconcile system changes against approved change tickets by hand, often every day. The work is slow, and the exceptions that matter are easy to miss. In Ethos, an agent checks each change against its ticket, and a person reviews only the exceptions.
Match every change to its ticket – An agent compares each change in your systems’ change logs with the approved tickets and flags anything that doesn’t line up.
Catch changes that go beyond what was approved – For example, a limit set higher than the ticket allowed, or access granted with no ticket at all.
Review only the exceptions – Matched changes close on their own, and exceptions go to the right reviewer with the ticket and system attached.
Keep a daily record – Every reconciliation, exception and decision is recorded, so audit can see what was checked and when.
